Mobile / Casino
ak998 keeps its legal terms in one place, so you can read what applies to your account before your next sign-in. This page sets out how those rules are split between account access, wallet history and the lobby content you open, with the wording shaped by the law where you live.
Everything you agree to when you open an account sits in this policy, and the first thing to know is that your local law decides how far it applies. We write our terms for Bangladesh in plain sentences you can read on a phone, but availability of any part of the lobby still depends on your local law and eligible regions. Where a rule here conflicts with a law that applies to you, that law comes first and we adjust the wording. Payment names such as Nagad and Upay appear as wallet context: they describe how a deposit or withdrawal request is recorded and traced against your account, and they are never a promise about any game round or outcome. The same restraint runs through the rest of the document. We do not promise results, we do not set a figure on what any session returns, and we do not describe game behaviour beyond what a title or its studio shows in the lobby. When the wording changes, we replace this page and treat the version shown as the one in force. Continuing to use your account after a change means the updated text covers your next session. Take a copy before a replacement if you need the older wording, because only the current version stays published.
Four things sit inside this policy: how you get into your account, what happens to the money you move in and out, the content we publish in the lobby, and the limits of what we control when a service belongs to someone else. Keeping them apart matters, because the answer to most questions you send us starts with knowing which of the four you are asking about. Account access covers the sign-in route and the details held against your profile. Wallet movement covers deposits and withdrawals requested through the rails listed on our payment page, including Nagad and Upay. Site content covers the lobby, the game titles and the pages you are reading now. Third-party services are the parts we do not run: a wallet operator's own app rules, and the internal game logic a studio sets for its own titles. We point you to those parties rather than writing their terms for them.
This is the part of the terms that follows your sign-in route: the email you register with, the device you use and the profile details you keep current. It does not decide whether access is open in your region; that follows your local law and eligible regions.
Deposits and withdrawals sit here, including requests made through Nagad and Upay. The terms describe how a request is recorded against your account wallet and where you check it, not how quickly a wallet operator settles it on their side.
Titles such as Cricket PowerPlay, Blackjack Royalty and Andar Bahar Live Table sit inside our scope as lobby listings. What we show is the name, the category and any rules a studio publishes with the title; we do not attach figures to a game.
Two areas belong to other parties. A wallet app's own rules cover what happens inside that app before money reaches us. A studio's game logic covers how its title resolves a round. We direct you to the right party instead of writing their terms.
Reading a policy is only useful if it leads somewhere, so here is what you can actually do once you have opened this page. You can pull up the record of your own account activity, fix a detail that has gone out of date, put a question in writing about a clause you do not follow, and ask us to look again at a decision you think was applied wrongly. None of that needs a special route. The account area you already sign into shows your profile and your wallet history, and edits to a phone number or an email address can be made there before your next session. If a clause is unclear, quote the sentence when you write to us, and it saves a round of messages and gets you a straight answer about what the wording means for your case.
Your signed-in account area holds the profile details and wallet history tied to your account. Open it before you write to us, because the date and the reference on a deposit usually answer the question faster than a message does.
A phone number or email that has changed is worth fixing the same day. Update it in your account area so a message about your wallet or a policy change reaches the right place, and check the new value saved before you close the page.
If a sentence on this page does not match what happened to your account, copy it word for word into your message and say which part is unclear. We answer about the wording itself rather than restating the page in general.
Where you believe a rule was applied to your account in error, say so in writing and include the date, the amount shown on your wallet record and what you expected. That gives us something specific to check against the account history.
Questions about a clause, a wallet record or a closed session all reach us through the same published routes, and each one is easier to answer when you name the page you are reading. Start on the support page linked from our footer if you are not signed in yet; it carries the contact form and the fields we need before we can look at an account. Once you are signed in, the account area shows your own history alongside the same contact route, which saves you describing a transaction from memory. Write in English or in the wallet reference you already have, and include the page path, for example /legal/, plus the date of the event. Anything you send reaches the same support queue whether it starts on a phone or a laptop. Keep the contact details on your profile current so an answer about your account reaches you. Nothing here runs on a separate legal helpdesk; the people answering are the ones who handle account questions day to day.
The support page linked in our footer carries the form we use for written questions, including ones about this policy. Fill in the fields as shown, with your account reference, the page path and what happened, so we can find the record without asking twice.
Signed in, you can open your profile and wallet history next to the same contact route. That is the quickest place to check a deposit reference made through Nagad or Upay before you put a question in writing.
Quoting a line from this page helps more than paraphrasing it. Write down the heading above the sentence you mean, because we answer against the clause itself rather than the page as a whole.
Data questions are account questions, and we treat them that way. Your profile holds the contact details you entered and the wallet history created when you moved money through Nagad or Upay. Access to that record stays inside the signed-in account area, so anyone who needs to see it signs in first rather than asking us to read it out. We keep those records for as long as your account is open and for the period afterwards that our record-keeping obligations require; after that they go. Cookies on this site do the ordinary jobs: keeping a session alive and remembering that you have already accepted the banner. You can clear them from your browser settings at any time. Nothing in the policy area changes how a game round resolves, so what you read here and what you see in the lobby stay separate. If you want a copy of the details held against your account, or something corrected where the law allows it, write through the support page and name the item you mean.
Your sign-in details are the lock on this record. Keep the email and phone number on your profile current, sign out on a shared phone, and treat any message asking for your password as one to ignore and report through the support page.
Cookies hold a session open and remember a choice you already made, such as accepting the banner. They do not change what a game pays or how a wallet request is handled. Browser settings let you clear or block them, though you will sign in again.
Wallet history and profile details stay while your account is open, then for the period our record-keeping obligations require. Ask through the support page if you want a copy of what is held against your account, and the request goes to the right place.
A correction to a name, number or email starts in your account area, where the field sits. Where something cannot be edited there, write through the support page and cite the clause you are relying on so the answer refers to it directly.
These are the questions that come up most often about this page, answered the same way we would answer them in a message to your account. Nothing here replaces the terms themselves; it points you at the part of them that settles your case. If your situation is not covered, the support page is where to take it, and quoting the clause speeds up the reply. Access still depends on your local law and eligible regions, so check that before anything else.
Availability depends on your local law and eligible regions, so these terms cover you only where access is allowed. If a rule on this page conflicts with a law that governs you, that law takes priority and we adjust the wording. Check the access position for your region before you open an account.
You can correct the contact details on your profile, meaning your email and phone number, from the account area. For anything you cannot edit there, such as a spelling in your name or a record you believe is wrong, write through the support page and point to the entry in question.
The terms cover how a deposit request through Nagad or Upay is recorded against your account wallet and where you check it. What happens inside the wallet app before the money reaches us belongs to that operator's own rules, and we point you there instead of restating them.
Details stay while your account is open and for the period afterwards that our record-keeping obligations require. After that they are removed. If you want a copy of what is held, ask through the support page and say which part of the record you need.
Use the contact form on our support page, quote the heading and the sentence you mean, and add the page path, which is /legal/ for this one. Questions sent from a phone or a laptop reach the same place, so there is no separate route to find.
When we replace the wording, the version published here is the one in force from that point. A session that has already finished is not revisited, but your next sign-in follows the current text. Take a copy of the older wording if you need it for your own records.