Mobile / Casino
ak998 is straightforward about what data we collect from you, why we hold it, and what you can do about it. Access to our platform depends on your local law and eligible regions — this policy explains your rights regardless of where you connect from.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, such as Nagad or Upay. We also collect technical signals: your device type, browser session data, and IP address. We use this to verify your account, process transactions, and keep your session secure across mobile and desktop. We do not sell your personal data to third parties. Where we share data — for instance, with payment processors handling your Nagad or Upay wallet transactions — we share only what is needed to complete that process. We retain account records for as long as your account remains active, and for a period afterward as required by the applicable rules of your eligible region. If you close your account, you can ask us what data we still hold and why. We hold cookies and session identifiers separately from your transaction history; cookie preference controls are available in your browser settings. Availability of our platform and these data processes depends entirely on your local law and the region from which you access our services.
This policy covers your direct relationship with ak998 — your account, your transactions and your activity on our site. It does not extend to third-party services you reach through links on our pages. Understanding the boundary between what we control and what sits outside our scope helps you make informed choices about your data.
Any data you submit when logging in, verifying your account or updating your profile falls under this policy. We control that data directly and you can request to review or correct it at any time through your account settings.
Payment data associated with your Nagad or Upay deposits is processed within the scope of this policy. We share only the minimum required detail with the payment processor to complete your transaction and record it on your account wallet.
Your browsing behaviour on our site — which game categories you open, how long a session runs, which pages you visit — is recorded in aggregate form. We use this to improve how the lobby works, not to build an individual profile for sale.
Links to external payment portals, game studio interfaces or support tools that sit outside ak998's own domain are not governed by this policy. Check the privacy terms of each third-party service directly before sharing data with them.
You have concrete choices under this policy — not just abstract rights. To review the data we hold on your account, go to your profile page once signed in; the account details section shows what information is stored against your username. If something is wrong — a misspelled name, an outdated contact number — you can correct it directly in the same section without contacting support first. For questions that go beyond self-service, such as asking us to delete data or clarify what we share with payment processors, our support route is available through the contact page. We will respond to data questions in the order they arrive; we do not invent a response window we cannot verify. If you believe we are holding data we should not, raise that in writing through the contact form and we will review it against our retention rules for your eligible region. Your ability to exercise these rights may depend on applicable local law.
Sign in and open the account profile section. The fields shown there reflect what we currently hold. You can see your registered contact details, linked payment method labels and session preferences without raising a support request.
Edit your name, contact number or email directly in the profile section. Changes take effect on your next sign-in. If a field is locked and needs correction, contact support through the published form on the contact page.
Use the contact form on our support page to ask about data retention, third-party sharing or deletion. State your registered account email so we can locate your record. We handle these requests in writing to keep a clear trail.
If you cannot access your account to review your own data — for example after a password issue — our account help route on the contact page covers identity verification steps before we discuss any stored record.
If your question goes beyond what the account page shows, three contact paths are available. Use the one that matches how urgently you need a response. All routes are published on our contact page; we do not list channels here that are not live on the site.
The contact form on our published support page is the primary route for written data requests — deletion, correction or a question about what we share with Nagad or Upay processors. Include your registered account email.
Live chat is available on the site for general account questions. If your query is specifically about data rights or retention, the agent will log it and direct it to the correct internal team for a written response.
A support email address is listed on our contact page for account and policy matters. Use it if you prefer a written trail from the start. Reference your account username and describe the data question as clearly as possible.
We apply access controls to the systems that store your information. Our approach to data handling covers four areas: what we collect, how long we keep it, who can see it and how you ask us to change it. These are described below with enough detail to let you make a real decision about your account.
We keep your account data for as long as your account is active and for a further period as required by the rules applicable to your eligible region. When retention is no longer required, we delete or anonymise the record. You can ask about your specific retention period through the contact form.
We use session cookies to keep you signed in and preference cookies to remember your lobby settings. You can adjust or clear cookies through your browser settings at any time. Disabling all cookies will affect session continuity — you may need to sign in again each visit.
Access to your stored data inside ak998 systems is restricted to authorised processes. Your password is not stored in readable form. If you suspect unauthorised access to your account, change your password immediately and contact support through the published chat or email route.
When we update this policy in a material way, we place a notice in the account area so you see it on your next sign-in. Continued use of the account after a notified change is taken as acknowledgement. You can always request the current version via the contact form.
These are the questions we receive most about data, account records and your rights under this policy. If your question is not here, use the contact form on the support page.
We collect the details you enter at registration — name, contact information and your chosen payment method label such as Nagad or Upay. We also capture device type and session data automatically. We use this to verify your account and process transactions. We do not collect more than we need for those purposes.
We share data only where necessary — for example, passing transaction data to your payment processor when you use Nagad or Upay. We do not sell your data to marketing lists or unrelated third parties. Any sharing is limited to what is needed to complete the specific process you initiated.
We keep records for a period after account closure as required by the applicable rules for your eligible region. The exact duration depends on local law. After that period, your data is deleted or anonymised. You can ask about the specific retention period that applies to your account via the contact form.
Sign in and go to your profile section — your stored details are visible there. You can edit most fields directly. For locked fields or for a full record of what we hold, submit a written request through the contact form on our support page with your registered account email included.
Yes. Submit a deletion request through the contact form on our support page. We will review it against the retention obligations that apply in your eligible region. Data we are required to keep under applicable rules cannot be deleted early, but we will confirm exactly what falls into that category when we respond.
We place a notice in your account area when we make a material change to this policy, so you see it at next sign-in. You can also request the current policy version at any time through the contact form. Continued use of your account after a notified update is taken as acknowledgement of the revised terms.