Mobile / Casino
These terms set out how ak998 operates and what you can expect from us — and what we need from you. Access to the platform, your account wallet, and any transactions you make are all subject to these conditions, and your eligibility depends on your local law and the regions where our service is available.
By creating an account with us, you confirm that you have read and accept these terms in full. They apply to every part of your relationship with the platform — including how you log in, how you fund your account wallet, and how you use the games and content available in the lobby. Where local law in Bangladesh restricts or conditions access to online gaming services, those restrictions take precedence. We do not override local law, and nothing in these terms should be read as a claim that the service is unrestricted in your area. Your account wallet, including any funds moved through Nagad or Upay, is governed by these terms alongside the payment conditions shown at the point of deposit or withdrawal. If there is a conflict between these terms and a specific payment instruction shown in your account, the more specific instruction applies to that transaction. We may update these terms from time to time; when we do, we will note the change and you will be asked to confirm acceptance before continuing. Continued use of the platform after an update constitutes acceptance of the revised terms. If you disagree with any revision, the correct step is to stop using the service and contact support to close your account.
Not every interaction on the platform falls under the same set of rules. These terms define four distinct areas so you know exactly where this policy applies and where a separate framework governs instead.
These terms govern how you register, log in and maintain your account. This includes identity verification steps shown in your account settings, password management and the conditions under which we may suspend or close an account.
Deposits and withdrawals through Nagad, Upay and other supported routes are covered here at a framework level. The specific limits, fields and verification instructions shown in your account at the time of each transaction are the binding detail.
Game content supplied by studios in our lobby — including titles from JDB, PlayStar, Pragmatic Play and Bigtime Gaming — is covered by these terms for access and fair-use purposes. Game mechanics and RTP data, where shown, come from the studio directly.
External payment processors, device operating systems and network providers are outside the scope of these terms. We are not responsible for interruptions or charges applied by those third parties; check their own conditions separately.
These terms are not only obligations — they also set out what you can do. You have the right to review your transaction history at any time by opening the wallet section of your account; every deposit and withdrawal processed through Nagad, Upay or other configured routes is recorded there with a timestamp and reference number. If you believe a record is incorrect, you can raise a correction request through the support channel and we will review the entry against our system log. You also have the right to update your account details — contact information, preferred payment method, communication preferences — from within the account settings page. Where a change requires identity re-verification, the steps will be shown on screen. Finally, if you want to ask a question about how a specific term applies to your account, you can submit that question directly to our support team. We will respond through the same channel you used to contact us. None of these rights waive or override the conditions that govern account eligibility under local law.
Open the wallet section of your account to see a full log of transactions, including Nagad and Upay entries, each with a reference number and timestamp.
Update contact information and payment preferences in account settings. If re-verification is needed, the screen will walk you through the required steps.
If a specific term is unclear in the context of your account, contact support with the relevant detail and we will explain how it applies to your situation.
You can ask us to close your account at any time. Submit the request through support; any remaining wallet balance will be handled according to the withdrawal conditions shown in your account.
If any part of these terms raises a question specific to your account, the routes below connect you to our team. Use the channel that suits how you are accessing the platform — we respond through the same route you contact us on.
The live chat icon is visible on the site once you are logged in. Use it to ask about a specific term, a transaction record or an account access question in real time.
For written records or more detailed policy questions, email the support address published in the contact section of the site. Include your account reference so we can locate the relevant record.
The help section within your signed-in account lists common terms questions and links directly to the relevant policy section. Start here for quick answers before escalating to live chat or email.
These terms are enforced through the same account infrastructure that processes your Nagad and Upay transactions — not through a separate system. Here is how we handle the key areas that matter most to your account.
Account data — including your registered details and transaction records — is stored and processed in line with the privacy policy published on this site. We do not share your personal data with third parties except where required to process a transaction or comply with a legal obligation.
We use session cookies to keep you logged in and to remember your lobby preferences on mobile. You can review and adjust cookie settings in your browser at any time. Blocking session cookies may affect how the account page loads.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately using live chat or email. We will step you through the account recovery and review process shown in your settings.
When these terms change, the updated version is published here with a revision note. We retain account and transaction records for the period required by applicable rules. To request information about your retained data, contact support with your account reference.
These questions come up most often when you are reviewing what you agreed to or checking how a specific condition applies to your account.
Access and eligibility depend on your local law and the regions where the service is available. These terms do not override local legal restrictions. If you are unsure whether the service is available in your region, check the eligibility section in your account or contact support before registering.
Any balance held in your account wallet at the time of suspension is subject to the withdrawal conditions stated in these terms and the instructions shown in your account. Contact support with your account reference to start the review process for any funds in your wallet.
Yes. Your transaction history is available directly in the wallet section of your signed-in account, with reference numbers and timestamps for each entry. If you need a formal copy for your records, submit the request through email support with your account reference included.
When we revise these terms, we publish the updated version here and note that a change has been made. You will be asked to confirm acceptance when you next log in. If you do not agree with the changes, contact support to close your account before continuing to use the platform.
These terms cover your access to game content in the lobby, which includes titles from studios such as JDB, PlayStar, Pragmatic Play and Bigtime Gaming. The studios supply the game content itself; game mechanics, RTP data where displayed, and studio-side rules are governed by the studio's own conditions.
Raise the issue with our support team, specifying the term in question and the account action it relates to. Use live chat for a quick response or email for a written record. We will review the application of the term against your account history and respond through the channel you contacted us on.